Supplement Your IT Staff
Get the most out of your technology investments
Many mid-size businesses have their own internal IT staff and resources. They are often: experts in the day-to-day operations of the business and network, experienced with specific Line-Of-Business Applications, and are the first responders to technical support requests. But they may not have the time to stay current on all of the latest technologies, or be familiar with all of the Best Practices, or have enough resources to cover all of the bases.
As one of our clients, you and your internal IT Staff will enjoy access to many important support services, including the following:
Tier-3 Technical Support. Answers to questions and problems that your staff may not know. Assistance can be provided by :
 Our Field Staff via regularly scheduled onsite visits
Our Field Staff via special onsite visits
Our HelpDesk staff via telephone, email and remote control
Project Assistance and Best Practices. For an extra set of helping hands during larger project implementations, when a lot of work needs to get done in a short amount of time.
Design and implementation expertise that your staff may be missing
Ideas your staff may not have thought of
Best Practices your staff may not be aware of
Detailed checklists for project management and for software installation and configuration
Our Monitoring, IT Automation and Network Management tools and consulting services that prevent problems and keep your computers performing at their best, including :
Comprehensive ProActive Monitoring
Scripting – Recurring Pro-Active Maintenance and Performance Optimization
Scripting – Periodic, Ad Hoc, As-Needed
Asset Management: Hardware and Software Auditing and Reporting
Patch Management: Auditing, Testing, Deployment, Reporting
AntiVirus Management: AV software, Auditing, Deployment, Monitoring, Reporting
User Portal
Monthly Automated Reporting and Ad Hoc Reports
IT Service Continuity in the Event of Staff Turnover. Employee changes are an inevitable part of personnel activity within any organization. Micron Solutions can :
Ensure proper security protocols and change administrative passwords.
Provide additional service and support on a temporary basis.
Assist with interviewing potential employment candidates and their onboarding process.
Assist in a smooth and orderly transition.
IT Review & Planning Meetings. Periodic strategic planning sessions to review newer technologies, how well your existing infrastructure and technology are working, and a rolling 3-year technology plan.
We are an established company that has been in business for more than 2 years. Let Micron Solutions supplement your company’s inhouse IT Department – you’ll be gald you did.
Find out how our service plan can help your business succeed.
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