Supplement Your IT Staff

Get the most out of your technology investments

Many mid-size businesses have their own internal IT staff and resources. They are often: experts in the day-to-day operations of the business and network, experienced with specific Line-Of-Business Applications, and are the first responders to technical support requests. But they may not have the time to stay current on all of the latest technologies, or be familiar with all of the Best Practices, or have enough resources to cover all of the bases.

As one of our clients, you and your internal IT Staff will enjoy access to many important support services, including the following:

Tier-3 Technical Support. Answers to questions and problems that your staff may not know. Assistance can be provided by :

  Our Field Staff via regularly scheduled onsite visits

  Our Field Staff via special onsite visits

  Our HelpDesk staff via telephone, email and remote control

Project Assistance and Best Practices. For an extra set of helping hands during larger project implementations, when a lot of work needs to get done in a short amount of time.

  Design and implementation expertise that your staff may be missing

  Ideas your staff may not have thought of

  Best Practices your staff may not be aware of

  Detailed checklists for project management and for software installation and configuration

Our Monitoring, IT Automation and Network Management tools and consulting services that prevent problems and keep your computers performing at their best, including :

  Comprehensive ProActive Monitoring

  Scripting – Recurring Pro-Active Maintenance and Performance Optimization

  Scripting – Periodic, Ad Hoc, As-Needed

  Asset Management: Hardware and Software Auditing and Reporting

  Patch Management: Auditing, Testing, Deployment, Reporting

  AntiVirus Management: AV software, Auditing, Deployment, Monitoring, Reporting

  User Portal

  Monthly Automated Reporting and Ad Hoc Reports

IT Service Continuity in the Event of Staff Turnover. Employee changes are an inevitable part of personnel activity within any organization. Micron Solutions can :

  Ensure proper security protocols and change administrative passwords.

  Provide additional service and support on a temporary basis.

  Assist with interviewing potential employment candidates and their onboarding process.

  Assist in a smooth and orderly transition.

IT Review & Planning Meetings. Periodic strategic planning sessions to review newer technologies, how well your existing infrastructure and technology are working, and a rolling 3-year technology plan.

We are an established company that has been in business for more than 2 years. Let Micron Solutions supplement your company’s inhouse IT Department – you’ll be gald you did.


Find out how our service plan can help your business succeed.